Four financial research firms ... Decades of collective management ... and millions of subscribers worldwide ... Now combined under one roofing system ... Legacy Research study Group.
City Parkville, MD Career Level Please select from the left-hand column Function Please pick a filter from the left-hand column Industry Publishing and Printing.
Sadly this internet browser is not supported. Please use a recent variation of Chrome, Firefox, Safari or Edge to see BBB.org. BBB remains functional and concentrated on serving our service community. Find out more. Publishers, Client Reviews are not utilized in the calculation of BBB Score grievances closed in last 3 years problems closed in last 12 months, Consumer Reviews are not utilized in the estimation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Service, BBB File Opened:10/ 20/2020Email Addresses, Email this Service, Primary1 Client Complaints10/26/2020I am a lifetime member. I have not had the ability to get a single e-mail from any publication that I have actually been a member of for months now.
Initially they informed me they will check out it. Then I was told the system was sending it to an incorrect email address. This occurred numerous times after I was informed my email address had actually been updated. Then they informed me they will do an escalated case to trace my email problem, I waited a week, no updates. Then I was informed my initial e-mail service - protonmail. com is not compatible. Then I changed my e-mail to a yahoo e-mail address they stated would offer me no concerns. I wait, still nothing. Then they inform me it was because I had actually not whitelisted the services in my account, which I then did.
I called again and they told me that the services which I was inquiring about were not part of my membership, but when I insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, exact same old runaround. Upon logging into the website, I can see which services sent out updates at what time, but then customer support tells me on their end, it shows absolutely nothing was sent and they don't know when they head out through e-mail. When I requested for a supervisor or different contact info, they stated they don't have any.
I paid near 5 figures for these life time memberships overall, and I am not even getting them to date. This is too time consuming, discouraging, and awful client service. I belong to other financial investment advisories and they have the capability and resources to rapidly solve any issues. Nothing even close to outright incompetence I have experienced here. I would rank your service as a NEGATIVE 10 out of 10.Find out morePreferred Result, Other (requires description) I would like somebody from the corporate to personally call me with a resolution of these issues and Go to this website an apology and some kind of settlement for ALL THIS HASSLE As far as your customer support dept, you ought to fire all of them and restructure the dept.