4 monetary research study companies ... Decades of cumulative leadership ... and countless subscribers worldwide ... Now integrated under one roofing system ... Legacy Research study Group.
City Parkville, MD Career Level Please choose from the left-hand column Function Please choose a filter from the left-hand column Market Publishing and Printing.
Sadly this web browser is not supported. Please use a current version of Chrome, Firefox, Safari or Edge to see BBB.org. BBB stays functional and focused on serving our organization neighborhood. Find out more. Publishers, Client Reviews are not utilized in the calculation of BBB Rating grievances closed in last 3 years problems closed in last 12 months, Customer Reviews are not used in the computation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Service, BBB File Opened:10/ 20/2020Email Addresses, Email this Business, Primary1 Client Complaints10/26/2020I am a life time member. I have not had the ability to receive a single e-mail from any publication that I have actually belonged to for months now.
First they told me they will look into it. Then I was told the system was sending it to a wrong email address. This happened several times after I was informed my email address had been upgraded. Then they told me they will do an escalated case to trace my email problem, I waited a week, no updates. Then I was informed my original e-mail service - protonmail. com is not compatible. Then I changed my email to a yahoo e-mail address they said would provide me no problems. I wait, still nothing. Then they inform me it was due to the fact that I had not whitelisted the services in my account, which I then did.
I called once again and they informed me that the services which I was asking about were not part of my subscription, however when I firmly insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, very same old runaround. Upon logging into the website, I can see which services sent updates at what time, but then customer service tells me on their end, it shows absolutely nothing was sent and they do not know when they go out through email. When I asked for a manager or different contact Visit this page details, they stated they do not have any.
I paid close to 5 figures for these life time memberships overall, and I am not even getting them to date. This is too time consuming, discouraging, and terrible customer care. I become part of other investment advisories and they have the capability and resources to rapidly resolve any issues. Absolutely nothing even near to outright incompetence I have experienced here. I would rate your service as a NEGATIVE 10 out of 10.Learn morePreferred Result, Other (requires description) I would like someone from the business to personally call me with a resolution of these problems and an apology and some kind of payment for ALL THIS TROUBLE As far as your consumer service dept, you should fire all of them and restructure the dept.