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City Parkville, MD Profession Level Please choose from the left-hand column Function Please pick a filter from the left-hand column Industry Publishing and Printing.
Regrettably this web browser is not supported. Please use a recent version of Chrome, Firefox, Safari or Edge to see BBB.org. BBB remains functional and concentrated on serving our business neighborhood. Check out more. Publishers, Customer Reviews are not utilized in the estimation of BBB Rating grievances closed in last 3 years complaints closed in last 12 months, Consumer Evaluations are not utilized in the estimation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Organization, BBB File Opened:10/ 20/2020Email Addresses, Email this Organization, Primary1 Client Complaints10/26/2020I am a lifetime member. I have actually not had the ability to get a single email from any publication that I have actually been a member of for months now.
Initially they informed me they will look into it. Then I was informed the system was sending it to an incorrect e-mail address. This happened several times after I was informed my email address had actually been updated. Then they told me they More helpful hints will do an intensified case to trace my e-mail problem, I waited a week, no updates. Then I was informed my original e-mail service - protonmail. com is not suitable. Then I altered my e-mail to a yahoo e-mail address they said would provide me no concerns. I wait, still absolutely nothing. Then they tell me it was because I had not whitelisted the services in my account, which I then did.
I called once again and they told me that the services which I was asking about were not part of my membership, but when I firmly insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, usual runaround. Upon logging into the site, I can see which services sent out updates at what time, but then customer care tells me on their end, it reveals absolutely nothing was sent out and they don't understand when they head out through e-mail. When I asked for a manager or various contact info, they stated they do not have any.
I paid near 5 figures for these lifetime subscriptions total, and I am not even receiving them to date. This is too time consuming, discouraging, and horrible customer care. I become part of other investment advisories and they have the ability and resources to quickly solve any issues. Nothing even close to outright incompetence I have actually experienced here. I would rank your service as a NEGATIVE 10 out of 10.Find out moreDesired Result, Other (requires description) I would like somebody from the corporate to personally call me with a resolution of these problems and an apology and some form of settlement for ALL THIS TROUBLE As far as your customer care dept, you need to fire all of them and reorganize the dept.