4 monetary research companies ... Decades of collective management ... and countless customers worldwide ... Now combined under one roofing system ... Tradition Research Group.
City Parkville, MD Profession Level Please choose from the left-hand column Function Please pick a filter from the left-hand column Industry Publishing and Printing.
Unfortunately this web browser is not supported. Please use a current variation of Chrome, Firefox, Safari or Edge to see BBB.org. BBB remains functional and concentrated on serving our business neighborhood. Learn more. Publishers, Customer Evaluations are not utilized in the calculation of BBB Score grievances closed in last 3 years grievances closed in last 12 months, Customer Reviews are not used in the estimation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Service, BBB File Opened:10/ 20/2020Email Addresses, Email this Service, Primary1 Customer Complaints10/26/2020I am a lifetime member. I have actually not had the ability to get a single email from any publication that I have actually been a member of for months now.
First they informed me they will check out it. Then I was informed the system was sending it to an incorrect e-mail address. This happened a number of times after I was informed my e-mail address had been updated. Then they told me they will do an intensified case to trace my e-mail issue, I waited a week, no updates. Then I was informed my original email service - protonmail. com is not suitable. Then I altered my email to a yahoo e-mail address they said would give me no issues. I wait, still nothing. Then they tell me it was because I had not whitelisted the services in my account, which I then did.
I called again and they told me that the services which I was asking about were not part of my membership, but when I firmly insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, exact same old runaround. Upon logging into the site, I can see which services sent out updates at what time, however then customer support tells me on their end, it shows absolutely nothing was sent and they do not understand when they go out by means of email. When I requested for a supervisor or different contact details, they stated they do not have any.
I paid near 5 figures for these lifetime subscriptions overall, and I am not even receiving them to date. This is too time consuming, aggravating, and awful customer care. I am part of other investment advisories matthew sharpe and they have the ability and resources to quickly solve any concerns. Absolutely nothing even near absolute incompetence I have actually experienced here. I would rank your service as a NEGATIVE 10 out of 10.Learn moreDesired Result, Other (needs explanation) I would like somebody from the corporate to personally call me with a resolution of these issues and an apology and some form of payment for ALL THIS INCONVENIENCE As far as your client service dept, you should fire all of them and reorganize the dept.