4 financial research study firms ... Decades of collective management ... Find more info and countless subscribers worldwide ... Now combined under one roof ... Tradition Research Group.
City Parkville, MD Profession Level Please choose from the left-hand column Function Please choose a filter from the left-hand column Industry Publishing and Printing.
Unfortunately this web browser is not supported. Please utilize a recent variation of Chrome, Firefox, Safari or Edge to see BBB.org. BBB stays operational and focused on serving our company community. Read more. Publishers, Consumer Evaluations are not used in the computation of BBB Rating complaints closed in last 3 years grievances closed in last 12 months, Consumer Evaluations are not used in the computation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Organization, BBB File Opened:10/ 20/2020Email Addresses, Email this Company, Primary1 Client Complaints10/26/2020I am a life time member. I have actually not had the ability to receive a single e-mail from any publication that I have actually belonged to for months now.
First they informed me they will check out it. Then I was told the system was sending it to an incorrect email address. This took place several times after I was informed my email address had been upgraded. Then they told me they will do an escalated case to trace my email concern, I waited a week, no updates. Then I was told my initial email service - protonmail. com is not compatible. Then I changed my email to a yahoo email address they said would provide me no problems. I wait, still nothing. Then they tell me it was because I had actually not whitelisted the services in my account, which I then did.
I called again and they informed me that the services which I was asking about were not part of my subscription, however when I insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, usual runaround. Upon logging into the site, I can see which services sent updates at what time, but then client service tells me on their end, it shows nothing was sent out and they don't understand when they head out through email. When I asked for a supervisor or different contact info, they said they don't have any.
I paid near to 5 figures for these life time memberships total, and I am not even getting them to date. This is too time consuming, discouraging, and awful client service. I become part of other financial investment advisories and they have the ability and resources to rapidly fix any concerns. Absolutely nothing even close to outright incompetence I have actually experienced here. I would rate your service as a NEGATIVE 10 out of 10.Check out MoreDesired Result, Other (needs description) I would like somebody from the corporate to personally call me with a resolution of these problems and an apology and some form of settlement for ALL THIS INCONVENIENCE As far as your customer support dept, you ought to fire all of them and reorganize the dept.