Four monetary research study firms ... Decades of collective leadership ... and countless subscribers worldwide ... Now integrated under one roof ... Tradition Research study Group.
City Parkville, MD Career Level Please choose from the left-hand column Function Please choose a filter from the left-hand column Market Publishing and Printing.
Regrettably this browser is not supported. Please use a recent version of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains operational and concentrated on serving our service community. Find out more. Publishers, Customer Reviews are not utilized in the estimation of BBB Score grievances closed in last 3 years problems closed in last 12 months, Customer Reviews are not used in the estimation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Business, BBB File Opened:10/ 20/2020Email Addresses, Email this Company, Primary1 Customer Complaints10/26/2020I am a life time member. I have not had the ability to receive a single e-mail from any publication that I have belonged to for months now.
First they informed me they will look into it. Then I was informed the system was sending it to a wrong e-mail address. This took place a number of times after I was informed my e-mail address had been updated. Then they informed me they will do an intensified case to trace my email problem, I waited a week, no updates. Then I was informed my original email service - protonmail. com is not suitable. Then I altered my e-mail to a yahoo e-mail address they said would give me no issues. I wait, still absolutely nothing. Then they tell me it was because I had actually not whitelisted the services in my account, which I then did.
I called again and they told me that the services which I was asking about were not part of my subscription, but when I insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, same old runaround. Upon logging into the site, I can see which services sent out updates at what time, however then customer service informs me on their end, it shows absolutely nothing was sent and they do not know when they go out by means of e-mail. When I asked for a supervisor or different contact details, they said they don't have any.
I paid near to 5 figures for these life time memberships overall, and I am not even getting them to date. This is too time consuming, aggravating, and terrible client service. I am The original source part of other investment advisories and they have the capability and resources to quickly deal with any concerns. Nothing even near absolute incompetence I have experienced here. I would rate your service as a NEGATIVE 10 out of 10.Learn moreDesired Outcome, Other (needs explanation) I would like somebody from the business to personally call me with a resolution of these problems and an apology and some form of payment for ALL THIS TROUBLE As far as your client service dept, you must fire all of them and reorganize the dept.