Four financial research study companies ... Years of cumulative management ... and countless subscribers worldwide ... Now combined under one roofing system ... Legacy Research Group.
City Parkville, MD Profession Level Please choose from the left-hand column Function Please pick a filter from the left-hand column Market Publishing and Printing.
Regrettably this web browser is not supported. Please utilize a current version of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains operational and focused on serving our organization community. Find out more. Publishers, Customer Reviews are not used in the estimation of BBB Rating complaints closed in last 3 years grievances closed in last 12 months, Customer Evaluations are not used in the estimation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Service, BBB File Opened:10/ 20/2020Email Addresses, Email this Company, Primary1 Client Complaints10/26/2020I am a lifetime member. I have not had the ability to receive a single e-mail from any publication that I have actually belonged to for months now.
Initially they told me they will check out it. Then I was told the system was sending it to an incorrect e-mail address. This occurred numerous times after I was informed my email address had been updated. Then they told me they will do an escalated case to trace my e-mail problem, johnnycyuy846.iamarrows.com/working-at-legacy-research-group-glassdoor I waited a week, no updates. Then I was told my initial email service - protonmail. com is not suitable. Then I changed my email to a yahoo e-mail address they stated would provide me no concerns. I wait, still nothing. Then they inform me it was since I had not whitelisted the services in my account, which I then did.
I called again and they told me that the services which I was inquiring about were not part of my subscription, but when I insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, usual runaround. Upon logging into the website, I can see which services sent out updates at what time, however then customer support tells me on their end, it shows absolutely nothing was sent and they don't know when they head out by means of e-mail. When I requested for a manager or different contact details, they stated they don't have any.
I paid near to 5 figures for these lifetime memberships total, and I am not even receiving them to date. This is too time consuming, frustrating, and terrible customer support. I belong to other financial investment advisories and they have the ability and resources to rapidly resolve any concerns. Absolutely nothing even close to outright incompetence I have experienced here. I would rank your service as a NEGATIVE 10 out of 10.Read MorePreferred Result, Other (needs explanation) I would like someone from the corporate to personally call me with a resolution of these issues and an apology and some type of compensation for ALL THIS TROUBLE As far as your client service dept, you should fire all of them and reorganize the dept.