4 monetary research firms ... Years of cumulative management ... and millions of subscribers worldwide ... Now integrated under one roof ... Tradition Research study Group.
City Parkville, MD Career Level Please choose from the left-hand column Function Please choose a filter from the left-hand column Market Publishing and Printing.
Regrettably this internet browser is not supported. Please use a current version of Chrome, Firefox, Safari or Edge to view BBB.org. BBB remains functional and focused on serving our service neighborhood. Learn more. Publishers, Customer Reviews are not used in the calculation of BBB Rating complaints closed in last 3 years complaints closed in last 12 months, Customer Reviews are not utilized in the calculation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Company, BBB File Opened:10/ 20/2020Email Addresses, Email this Company, Primary1 Consumer Complaints10/26/2020I am a life time member. I have actually not had the ability to get a single email from any publication that I have belonged to for months now.
First they informed me they will look into it. Then I was told the system was sending it to a wrong e-mail address. This occurred a number of times after I was told my email address had been updated. Then they told me they will do an intensified case to trace my email problem, I waited a week, no updates. Then I was told my initial email service - protonmail. com is not suitable. Then I changed my email to a yahoo e-mail address they said would give me no issues. I wait, still absolutely nothing. Then they inform me it was because I had not whitelisted the services in my account, which I then did.
I called once again and they informed me that the services which I was inquiring about were not part of my membership, however when I firmly insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, usual runaround. Upon logging into the site, I can see which services sent out updates at what time, however then customer service informs me on their end, it shows absolutely nothing was sent out and they do not know when they go out through email. When I asked for a manager or different contact information, they said they don't have any.
I paid near 5 figures for these lifetime subscriptions overall, and I am not even getting them to date. This is too time consuming, discouraging, and dreadful customer care. I become part of other financial investment advisories and they have the capability and resources to rapidly resolve any problems. Absolutely nothing even close to outright incompetence I have actually experienced here. I would rate your service as a NEGATIVE 10 out of 10.Read MorePreferred Outcome, Other (needs explanation) I would like somebody from the business to personally call me with a resolution of these issues and an apology and some kind of payment for ALL THIS INCONVENIENCE As far as your customer support dept, you need to fire all of them and reorganize the dept.