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City Parkville, MD Profession Level Please select from the left-hand column Function Please select a filter from the left-hand column Market Publishing and Printing.
Regrettably this internet browser is not supported. Please utilize a recent variation of Chrome, Firefox, Safari or Edge to view BBB.org. BBB stays functional and concentrated on serving our business neighborhood. Learn more. Publishers, Client Evaluations are not utilized in the computation of BBB Rating grievances closed in last 3 years problems closed in last 12 months, Consumer Evaluations are not utilized in the calculation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Organization, BBB File Opened:10/ 20/2020Email Addresses, Email this Service, Primary1 Consumer Complaints10/26/2020I am a life time member. I have actually not had the ability to get a single email from any publication that I have belonged to for months now.
First they told me they will check out it. Then I was told the system was sending it to a wrong email address. This occurred several times after I was told my e-mail address had actually been upgraded. Then they informed me they will do an intensified case to trace my email concern, I waited a week, no updates. Then I was informed my initial email service - protonmail. com is not compatible. Then I altered my email to a yahoo e-mail address they stated would give me no problems. I wait, still absolutely nothing. Then they inform me it was because I had not whitelisted the services in my account, which I then did.
I called again and they informed me that the services which I was asking about were not part of my subscription, but when I firmly insisted, they stated that yes they were ... Then they sent me a list of each service matthew sharpe to be whitelisted which I did. Still nothing, same old runaround. Upon logging into the site, I can see which services sent out updates at what time, however then consumer service tells me on their end, it shows absolutely nothing was sent and they don't understand when they go out via e-mail. When I asked for a manager or different contact info, they stated they do not have any.
I paid near to 5 figures for these lifetime subscriptions total, and I am not even getting them to date. This is too time consuming, aggravating, and dreadful client service. I belong to other financial investment advisories and they have the capability and resources to quickly fix any issues. Absolutely nothing even near outright incompetence I have actually experienced here. I would rank your service as a NEGATIVE 10 out of 10.Learn moreDesired Result, Other (needs description) I would like someone from the business to personally call me with a resolution of these problems and an apology and some kind of compensation for ALL THIS HASSLE As far as your customer care dept, you need to fire all of them and reorganize the dept.