4 monetary research study firms ... Years of cumulative leadership ... and countless customers worldwide ... Now combined under one roofing ... Tradition Research study Group.
City Parkville, MD Career Level Please choose from the left-hand column Function Please pick a filter from the left-hand column Market Publishing and Printing.
Regrettably this web browser is not supported. Please utilize a current version of Chrome, Firefox, Safari or Edge to view BBB.org. BBB stays operational and focused on serving our company community. Find out more. Publishers, Consumer Reviews are not utilized in the calculation of BBB Rating complaints closed in last 3 years grievances closed in last 12 months, Client Evaluations are not utilized in the estimation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Service, BBB File Opened:10/ 20/2020Email Addresses, Email this Organization, Primary1 Customer Complaints10/26/2020I am a life time member. I have actually not had the ability to get a single email from any https://blogfreely.net/calvinfnsc/4-financial-research-companies publication that I have actually belonged to for months now.
Initially they informed me they will look into it. Then I was told the system was sending it to a wrong email address. This happened several times after I was told my email address had been upgraded. Then they informed me they will do an intensified case to trace my e-mail concern, I waited a week, no updates. Then I was told my original email service - protonmail. com is not compatible. Then I altered my e-mail to a yahoo e-mail address they said would offer me no problems. I wait, still nothing. Then they tell me it was due to the fact that I had actually not whitelisted the services in my account, which I then did.
I called again and they told me that the services which I was inquiring about were not part of my subscription, but when I firmly insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, exact same old runaround. Upon logging into the site, I can see which services sent out updates at what time, however then customer care tells me on their end, it reveals nothing was sent and they don't understand when they go out by means of e-mail. When I requested for a manager or various contact info, they stated they do not have any.
I paid near 5 figures for these life time memberships total, and I am not even receiving them to date. This is too time consuming, discouraging, and horrible customer care. I become part of other investment advisories and they have the capability and resources to rapidly fix any issues. Absolutely nothing even near absolute incompetence I have experienced here. I would rate your service as a NEGATIVE 10 out of 10.Check out MorePreferred Result, Other (requires description) I would like someone from the corporate to personally call me with a resolution of these problems and an apology and some form of compensation for ALL THIS INCONVENIENCE As far as your customer care dept, you must fire all of them and restructure the dept.