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City Parkville, MD Career Level Please choose from the left-hand column Function Please select a filter from the left-hand column Market Publishing and Printing.
Regrettably this web browser is not supported. Please utilize a current version of Chrome, Firefox, Safari or Edge to view BBB.org. BBB stays operational and concentrated on serving our organization community. Read more. Publishers, Customer Reviews are not utilized in the calculation of BBB Ranking complaints closed in last 3 years complaints closed in last 12 months, Client Reviews are not used in the estimation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Company, BBB File Opened:10/ 20/2020Email Addresses, Email this Business, Primary1 Consumer Complaints10/26/2020I am a life time member. I have actually not had the ability to receive a single email from any publication that I have been a member of for months now.
Initially they informed me they will look into it. Then I was informed the system was sending it to an incorrect email address. This took place numerous times after I was informed my e-mail address had actually been updated. Then they told me they will do an escalated case to trace my e-mail problem, I waited a week, no updates. Then I was informed my initial email service - protonmail. com is not compatible. Then I changed my email to a yahoo e-mail address they stated would provide me no issues. I wait, still absolutely nothing. Then they inform me it was due to the fact that I had actually not whitelisted the services in my account, which I then did.
I called once again and they told me that the services which I was asking about were not part of my membership, but when I insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, very same old runaround. Upon logging into the site, I can see which services sent updates at what time, but then client service informs me on their end, it reveals absolutely nothing was sent out and they don't understand when they go out by means of email. When I requested a manager or various contact information, they stated they do not have any.
I paid Go to this site close to 5 figures for these life time memberships overall, and I am not even getting them to date. This is too time consuming, aggravating, and horrible customer support. I belong to other investment advisories and they have the ability and resources to quickly fix any concerns. Absolutely nothing even near to outright incompetence I have experienced here. I would rate your service as a NEGATIVE 10 out of 10.Read MorePreferred Result, Other (requires description) I would like somebody from the corporate to personally call me with a resolution of these problems and an apology and some type of payment for ALL THIS INCONVENIENCE As far as your customer support dept, you ought to fire all of them and reorganize the dept.