Four financial research study companies ... Years of collective leadership ... and countless subscribers worldwide ... Now combined under one roofing system ... Legacy Research study Group.
City Parkville, MD Career Level Please choose from the left-hand column Function Please choose a filter from the left-hand column Market Publishing and Printing.
Regrettably this web browser is not supported. Please use a recent version of Chrome, Firefox, Safari or Edge to view BBB.org. BBB stays functional and focused on serving our service neighborhood. Find out more. Publishers, Customer Evaluations are not utilized in the estimation of BBB Score complaints closed in last 3 years problems closed in last 12 months, Customer Reviews are not used in the estimation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Organization, BBB File Opened:10/ 20/2020Email Addresses, Email this Company, Primary1 Client Complaints10/26/2020I am a lifetime member. I have actually not been able to get a single e-mail from any publication that I have actually belonged to for months now.
First they informed me they will look into it. Then I was informed the system was sending it to a wrong e-mail address. This happened a number of times after I was told my e-mail address had been updated. Then they told me they will do an intensified case to trace my email concern, I waited a week, no updates. Then I was informed my original email service - protonmail. com is not suitable. Then I altered my email to a yahoo email address they said would provide me no concerns. I wait, still nothing. Then they tell me it was due to the fact that I had actually not whitelisted the services in my account, which I then did.
I called once again and they told me that the services which I was inquiring about were not part of my subscription, however when I insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, same old runaround. Upon logging into the site, I can see which services sent updates at what time, but then customer care tells me on their end, it reveals nothing was sent and they don't know when they go out via email. When I requested for a supervisor or various contact information, they said they don't have any.
I paid near 5 figures for these life time memberships overall, and I am http://augustdpnh010.almoheet-travel.com/working-at-legacy-research-group-glassdoor not even getting them to date. This is too time consuming, discouraging, and dreadful customer service. I belong to other investment advisories and they have the ability and resources to quickly fix any concerns. Absolutely nothing even near to outright incompetence I have experienced here. I would rank your service as a NEGATIVE 10 out of 10.Find out moreDesired Outcome, Other (needs explanation) I would like someone from the corporate to personally call me with a resolution of these problems and an apology and some type of payment for ALL THIS HASSLE As far as your customer care dept, you should fire all of them and reorganize the dept.