Four financial research companies ... Decades of collective management ... and millions of subscribers worldwide ... Now combined under one roofing system ... Legacy Research study Group.
City Parkville, MD Career Level Please select from the left-hand column Function Please choose a filter from the left-hand column Industry Publishing and Printing.
Sadly this web browser is not supported. Please use a current version of Chrome, Firefox, Safari or Edge to see BBB.org. BBB stays functional and focused on serving our company community. Check out more. Publishers, Customer Evaluations are not utilized in the computation of BBB Score grievances closed in last 3 years grievances closed in last 12 months, Customer Evaluations are not utilized in the computation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Organization, BBB File Opened:10/ 20/2020Email Addresses, Email this Business, Primary1 Client Complaints10/26/2020I am a lifetime member. I have not had the ability to get a single email from any publication that I have been a member of for months now.
Initially they informed me they will look into it. Then I was informed the system was sending it to an incorrect e-mail address. This happened numerous times after I was informed my email address had been upgraded. Then they told me they will do an escalated case to trace my email issue, I waited a week, no updates. Then I was informed my initial email service - protonmail. com is not compatible. Then I altered my e-mail to a yahoo email address they stated would provide me no problems. I wait, still nothing. Then they tell me it was because I had actually not whitelisted the services in my account, which I then did.
I called again and they informed me that the services which I was asking about were not part of my membership, however when I insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still absolutely nothing, usual runaround. Upon logging into the website, I can see which services sent updates at what time, but then customer service tells me on their end, it shows absolutely nothing was sent and they do not know when they head out by means of e-mail. When I asked for a supervisor or different contact information, they said they don't have any.
I paid near 5 Learn more here figures for these lifetime subscriptions total, and I am not even getting them to date. This is too time consuming, aggravating, and awful customer support. I become part of other investment advisories and they have the capability and resources to quickly resolve any problems. Absolutely nothing even close to outright incompetence I have actually experienced here. I would rate your service as a NEGATIVE 10 out of 10.Learn moreDesired Outcome, Other (requires description) I would like someone from the business to personally call me with a resolution of these issues and an apology and some type of compensation for ALL THIS HASSLE As far as your customer care dept, you need to fire all of them and reorganize the dept.