4 financial research companies ... Years of collective management ... and millions of customers worldwide ... Now integrated under one roofing system ... Tradition Research Group.
City Parkville, MD Additional info Profession Level Please select from the left-hand column Function Please pick a filter from the left-hand column Industry Publishing and Printing.
Regrettably this browser is not supported. Please utilize a recent version of Chrome, Firefox, Safari or Edge to see BBB.org. BBB stays functional and concentrated on serving our company community. Find out more. Publishers, Consumer Reviews are not used in the calculation of BBB Score grievances closed in last 3 years grievances closed in last 12 months, Consumer Evaluations are not used in the estimation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Organization, BBB File Opened:10/ 20/2020Email Addresses, Email this Service, Primary1 Client Complaints10/26/2020I am a life time member. I have actually not had the ability to get a single email from any publication that I have actually been a member of for months now.
Initially they informed me they will check out it. Then I was informed the system was sending it to a wrong e-mail address. This took place numerous times after I was told my email address had been upgraded. Then they told me they will do an escalated case to trace my email issue, I waited a week, no updates. Then I was told my initial email service - protonmail. com is not compatible. Then I changed my e-mail to a yahoo e-mail address they said would give me no issues. I wait, still nothing. Then they tell me it was since I had actually not whitelisted the services in my account, which I then did.
I called once again and they informed me that the services which I was asking about were not part of my subscription, but when I insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, usual runaround. Upon logging into the site, I can see which services sent out updates at what time, however then client service informs me on their end, it shows absolutely nothing was sent out and they don't know when they head out through e-mail. When I requested for a supervisor or different contact information, they said they do not have any.
I paid near 5 figures for these lifetime subscriptions overall, and I am not even receiving them to date. This is too time consuming, discouraging, and awful client service. I become part of other investment advisories and they have the capability and resources to quickly deal with any problems. Absolutely nothing even close to outright incompetence I have experienced here. I would rank your service as a NEGATIVE 10 out of 10.Learn morePreferred Result, Other (requires explanation) I would like somebody from the business to personally call me with a resolution of these issues and an apology and some form of settlement for ALL THIS TROUBLE As far as your customer support dept, you should fire all of them and reorganize the dept.